This Billing Policy ("Policy") governs your purchase and use of our subscription-based plans ("Subscription" or "Plan"). This Policy forms an integral part of our Terms of Service and Privacy Policy. Any capitalized terms not otherwise defined herein shall have the meanings assigned to them in those documents. By purchasing or using any Subscription, you acknowledge and agree to be bound by this Policy.
By starting a Subscription and providing a valid, accepted payment method (the "Payment Method"), you authorize us (or our authorized payment processor) to automatically charge your Payment Method at the beginning of each billing cycle, based on the plan you selected, until your Subscription is canceled in accordance with this Policy.
Subscriptions are billed on a recurring basis (e.g., monthly, quarterly, or annually). You may update or modify your Payment Method at any time through your account settings or by contacting our Customer Support team.
All prices are displayed in U.S. Dollars (USD) and may be subject to applicable taxes, fees, or currency conversion charges imposed by your payment provider.
If a payment fails or your account becomes delinquent, we reserve the right to suspend or terminate access to your Subscription until the outstanding balance is settled.
We offer several Subscription plans designed to provide personalized wellness and mindset training services. Depending on your selected plan, your Subscription may include access to:
Details regarding available plans, features, and pricing are published on our Website and may be updated or modified from time to time.
Your Subscription will be billed at the start of your initial term and will automatically renew at the beginning of each subsequent billing period unless canceled in advance.
We will automatically charge your Payment Method on or near the calendar day corresponding to the start of your paid Subscription. We reserve the right to adjust your billing date when necessary, including when a payment fails or your Payment Method is successfully updated.
If a payment attempt fails due to expiration, insufficient funds, or other reasons, and you do not update your Payment Method or cancel your Subscription, you remain responsible for all outstanding amounts. You authorize us to continue billing your updated or replacement Payment Method as it becomes available.
If your Payment Method is declined or otherwise unsuccessful, your billing date may be adjusted. To help prevent service interruption, we may, at our discretion, attempt to collect the due amount through partial charges spread across smaller transactions. However, the total of these partial charges will never exceed the full amount owed for the applicable renewal period.
You may upgrade or downgrade your Subscription plan at any time: a) Upgrades: If you choose to upgrade your plan, the price difference will be charged immediately, and the enhanced features and benefits will become available right away; b) Downgrades: If you downgrade your plan, the change will take effect at the end of your current billing cycle. Please note that downgrading may result in the loss of certain features, data, or access to specific content associated with your previous plan.
We reserve the right to modify, suspend, or discontinue any Subscription plan, feature, or pricing at any time. If such a change materially affects your existing Subscription, we will provide you with prior notice and the opportunity to cancel before the new terms take effect.
If you believe you have been billed in error, please contact us immediately at info@unionhorizons.com. We will investigate the issue and, if applicable, correct any billing discrepancies as soon as reasonably possible.
Please note that simply deleting your account will not cancel the Subscription. You may cancel your Subscription at any time using one of the following methods:
1. Cancellation via Account Settings:
You may also cancel your Subscription directly through your account. To do so, go to the "Payment" section of your profile, select "Cancel Subscription", and follow the on-screen instructions to complete the process. Once your cancellation is confirmed, your Subscription will remain active until the end of your current billing cycle, after which it will not renew.
2. Cancellation via Email:
You can request cancellation by sending an email to our support team at info@unionhorizons.com. Please include the following details to help us process your request efficiently:
Subject: Request to Cancel My Subscription
To: Billing Department
Date: [Insert Date]
Message:
Dear Team,
I am writing to request the cancellation of my active subscription associated with my account:
Name: [Your Full Name]
Email (used for account): [Your Registered Email Address]
Subscription Plan: [Plan Name or Type]
Billing Date / Renewal Date: [Insert Date, if known]
Please confirm that my subscription will not renew at the end of the current billing cycle and that no further payments will be charged to my account. I understand that my access to premium content and features will continue until the end of the current paid period, after which the subscription will terminate.
Thank you for your assistance.
Sincerely,
[Your Full Name]
[Your Contact Information, optional]
You acknowledge and agree that we reserve the right, in our sole and absolute discretion, to suspend or terminate your account and/or access to the Service at any time, for any reason or no reason, including but not limited to situations where we believe that you have violated, breached, or acted inconsistently with this Billing Policy, Terms of Service, Refund Policy, or Privacy Policy.
Upon termination, your right to access or use the Service will immediately cease. Any fees paid prior to termination are non-refundable, except as required by applicable law or expressly provided otherwise in our Refund Policy.
Generally, payments are nonrefundable and there are no refunds for partially used periods, unless it is directly specified in Refund Policy.